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Privacy Policy

1. We take your privacy seriously

This section outlines how we at process your personal data that you provide to us while using our website.
We are committed to providing a safe shopping experience for our customers. If we ask you for any personal information, rest assured that it will be used in accordance with our privacy policy.

2. Types of information collected

Personal data
Personal data is information that can be used to identify you. This includes your name, your email address, your contact number, your billing address and your postal address.
Non-Personal data
Non-personal data is information that cannot be used to identify you. This data pertains to actions and behaviours while using our website and is used for analytical purposes.

3. When do we collect personal data from you?

Personal data is only collected with your explicit consent. This means we cannot collect information that can identify you unless you give it to us. may request personal data in the following instances.
Account creation
During the account creation process, we collect information pertaining to your name, email address, contact number and delivery address. Your date of birth and gender are optional and this information is not necessary to complete the account creation process. If you choose to provide this information, it may be used for analytical purposes so we can better understand our customers.
Order placement
When you place an order with, we collect information pertaining to your name, email address, contact number, delivery address and payment method. We require these details to process and fulfil your order, communicate with you regarding your order and to send you marketing material (if you’ve opted into this service). We do not hold any of your payment information. uses highly secure third party payment providers in order to process payments via our website, and all data is encrypted. If you’d like to know how they process your data safely, please click here. Our website accepts payment via PayPal. We never record your credit card details in our database but we do pass these details on to PayPal. More information can be found here.
Email sign up
By opting into our emails, we will use your email address to send you relevant marketing material. This includes announcements, special offers, sales events, company news etc. If you choose not to opt into our emails, we will not contact you with this material. We will, however, send you a welcome email to complete the account creation process, as well as confirmation emails and order updates should you make a purchase with us. If you would like to opt out of our emails, you can click ‘Unsubscribe’ displayed on the footer of any marketing email. Once this request is processed you will receive no further marketing correspondence from us.
Communication with customer service team
Should you have any queries relating to our business, you may submit a contact form. We will collect your name and email address, as well as any other content provided by you via the contact form so that we can respond to you effectively. We may keep a secure record of this correspondence to refer to at a later date in order to improve our customer service offering.

4. When do we collect non-personal data from you?

Using our website
When you use our website, we collect various non-personal information and statistics. These include browser type, website pages viewed, duration of visit and device type. This data helps us to understand our customers, and using these insights we can personalise and enhance the customer experience. For example, based on the data collected, we may decide to make changes to how our products are merchandised so popular items can be located more easily. Non-personal data cannot be collected unless you have enabled cookies. For more information on cookies and how we use them at, see our cookie policy below. We do not collect your IP address when you use our website.

5. Data retention

The length of time we retain your information for depends on the purpose of this information. For example (list is not exclusive):

• For the purposes of marketing: 3 years from point of consent
• For compliance with legal obligations arising from contracts entered into with you, for example tax regulations: 7 years
We will remove your data from our systems at the end of the applicable data retention periods, unless we are required by current or future law to retain your personal information for a longer period.

6. Information security

To protect your information, we have policies and procedures in place to make sure that only authorised personnel can access the information, that information is handled and stored in a secure and sensible manner and all systems that can access the information have proportionate and reasonable security measures in place.
While we take commercially reasonable measures to ensure the safety and security of your data, due to the inherent risks with the Internet, we are unable to warranty the absolute security of your data when using our services.
When our order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just 'surfing'. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line.

7. Sharing your information

We understand that you care about the use and storage of your personal information and we value your trust in allowing us to do this. We do not share this with anyone else without your express consent. We will never disclose, rent, trade or sell your personal information to any third parties for their marketing purposes.
We do disclose or transfer your data or personal information to other companies, data processors or agents employed by us to perform any necessary functions on our behalf (such as hosting and maintaining our website, providing us with data management systems, market research, customer satisfaction surveys and support services), but they are bound by similar terms to those set out in our privacy policy and may not use this information for their own purposes.
We use Google Analytics to monitor how customers use - this information cannot in anyway personally identify a customer other than his/her general geographical location.
We may also provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third parties in order to better understand our services, website and overall customer satisfaction which may include personally identifying information.

8. Cookie policy

Cookies are tiny pieces of data stored on your devices including computer, phone and tablet. Almost all websites use cookies and they do not affect your device. We use cookies to remember when your device accesses our website. Some cookies will collect data about your behaviour on our site and any actions taken. This information helps us to improve the visitor experience and personalise our site content.
Essential cookies are fundamental to the operation of our website, and must be enabled on our site in order to make a purchase. We are able to use cookies to monitor and analyse individual visitor behaviour, but third parties cannot identify visitors using cookies. You can disable these in your browser settings, but this means you will not be able to shop with
Session cookies disappear when you close your browser. Persistent cookies remain on your device for longer, allowing our website to remember your device the next time you visit. This type of cookie stores information in between visits, such as user preferences, to improve the website experience.
When you visit our website, a cookie banner pops up to inform you that this data is being collected. This banner also asks for your consent prior to browsing. We never use cookies to store sensitive information.
The cookies we use
In compliance with EU legislation, we have listed the main categories of the cookies used on our site below.
Strictly Necessary Cookies
These cookies are necessary to enable the site's basic operation. No prior consent is required for these. These cookies are essential to the operation of our online store. If you disable these cookies, you will not be able to buy items online.
Performance Cookies
These cookies collect visitor information such as browser usage, pages visited and error messages received. The data collected by these cookies is anonymous and aggregated. This information is used to help us to diagnose problems and to fix any issues we find. It helps us improve our website for you.
Functionality Cookies
Functionality cookies remember choices that you make. These choices could include changing the text size or the language in use on the website. Collecting this data means you won't need to select this information again. We will remember your preferences.
Targeting or Advertising Cookies
Online advertising may appear on websites that we are affiliated with. We will use cookies to collect information on the effectiveness of this advertising and to understand browsing behaviour based on this advertising. The data contained by these cookies will not contain any personal information. Targeting or advertising cookies will allow us to understand the shopping habits of our customers and to understand how advertising campaigns work for us so that we can make our advertising campaigns more relevant to you.
Third Party Cookies
Some of our business partners may set cookies on our website, these include Google, Celebros, Nosto, etc.
For more information about cookies, please visit the resources below.

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